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Privacy Policy

Let's Reimagine Vacation Planning Together.™
Let's Reimagine Vacation Planning Together.™
Let's Reimagine Vacation Planning Together.™
Let's Reimagine Vacation Planning Together.™

PRIVACY POLICY

We understand that choosing a Host Agency for your independent travel agency involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the Personally Identifiable Information ("PII") you provide us. America's Vacation Center, LLC, independently owned and operated travel agencies ("Independent Agencies") and other business partners including Rev Agency, LLC ("Avoya Travel") conduct business under various registered trade names including but not limited to Avoya Travel, ®, Avoya Travel®, Avoya®, and the Avoya Travel Network™. This Avoya Travel Privacy Policy (the "Privacy Policy") describes the principles and practices that apply to the PII collected from the users of our services ("you") via our website, telephone or email communications, contests, or other surveys and interactions.

This Privacy Policy applies to the website www.JoinAvoya.com (“Avoya Travel®”), and to any other Avoya Travel domestic or international–owned or managed websites that may be accessed through it.

I. DEFINITIONS

"Disclose" means to release, transfer, disseminate, or otherwise communicate all or any part of any record orally, in writing, or by electronic or any other means to any person or entity.

"Member" means an individual who has registered with the website.

"Minor" means any individual under 18 years of age, or as defined under the laws of their jurisdiction or residence.

"Personally Identifiable Information" or "PII" means any recorded information about specific individual whose identity may be inferred from the information. This information includes, for example, name, email and mailing address, phone number, account and billing information, and other information provided by a visitor to our website or incidental to providing products and services to you.

"Website" means www.JoinAvoya.com, as well as its child sites and web pages, and any domestic or international–owned or managed website of Avoya Travel that may be accessed through it.

II. CONSENT

By submitting PII to us or our website, and / or by visiting www.JoinAvoya.com, you agree that we may collect, use and Disclose such PII in accordance with this Privacy Policy and as permitted or required by law.

If you do not agree with these terms, do not provide any PII to Avoya Travel. If you choose to refuse or withdraw your consent, we may not be able to provide you with services normally offered by Avoya Travel.

Avoya Travel does not sell or market products to Minors. Minors are not eligible to register with, use or purchase services via www.JoinAvoya.com. We do not knowingly collect PII from any Minor, and will not deliberately use such information. If you are under 18, you may use www.JoinAvoya.com only with the involvement of a parent or guardian.

If you provide PII regarding any third party, including parties traveling or vacationing with you, you must obtain consent prior to your disclosure of this information. By providing PII of any third party, you represent that you have all necessary authority and / or have obtained all necessary consents from such person to allow our collection of PII as set forth in this Privacy Policy.

III. WHAT PERSONALLY IDENTIFIABLE INFORMATION WE COLLECT

Avoya Travel only collects PII that you voluntarily provide to us, or that is incidental to your use of our services. The information we learn helps us personalize and continually improve your experience with Avoya Travel, and assists us in providing for your vacation needs. Here are the types of information we gather:

  • Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future vacations for you, improving our website and communicating with you. Such information may include service and purchase information, Membership and billing information, when you call or write to our Customer Service and other volunteered information.
  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your Web browser accesses the website. Such information may include login information, browsing history, preferences and other personalization information. Please see "Cookies and Other Tracking Mechanisms" below for additional information.
  • E–mail Communications: Avoya Travel may retain copies of our email correspondence, or if you have received and opened correspondence. We also compare our customer lists in an effort to avoid duplicative marketing.
  • Information from Other Sources: We might receive information about you from other sources and add it to our account information. Such information may include when you visit sites on which we advertise, information collected on sites that we host for third parties and other content served by or on behalf of Avoya Travel on other websites.
  • Incidental Information: Avoya Travel may collect information incidental to your visit of the website or purchase of products or services. Such information may include when you have visited the website or when you registered as a Member.

IV. HOW WE USE PERSONALLY IDENTIFIABLE INFORMATION

Avoya Travel uses your PII for the purposes of responding to and processing your requests for Avoya Travel products and services:

  • To collect, record and verify the information, questions and answers, documentation and setup needed for your independent travel business to qualify as an Independent Agency in the Avoya Travel Network and to use our resources and technology and to communicate with you about this.
  • To provide tips or guidance on how to use our website, inform you of new features on our site or provide other information that may be of interest to users;
  • To personalize the service we provide to you, tailor your experience at our website to your interests and make more appropriate recommendations or other best practices;
  • To send you e–mails, e–newsletters, personalized offers via direct messaging or other communications about our services, if you have subscribed to receive this information or you have not advised us that you do not wish to receive such communications;
  • To manage our website, diagnose technical problems, improve content and allocate the resources of our systems so that your experience with our website is as efficient as possible;
  • To process and track your requests and to send you information about our products and services and those of business partners' and Independent Agencies in the Avoya Travel Network and other information and materials that may be of interest to you;
  • To develop, enhance, market, sell or provide Avoya Travel products or services, or those of companies with which we have a commercial relationship, but only if you have granted us permission to do so or we are otherwise able to do so under applicable law;
  • To effect a corporate transaction in connection with the sale, merger, spin–off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business;
  • To audit compliance with our policies and contractual obligations;
  • As permitted by, and to comply with, any legal or regulatory requirements or provisions; or for any other purpose to which you consent.
  • Avoya Travel does, at times, request credit card information, Membership ID, or national identification numbers. Any such information is kept and maintained in accordance with Section VI below.

V. TO WHOM WE DISCLOSE PERSONALLY IDENTIFIABLE INFORMATION

Information about our customers is an important part of our business, and we are not in the business of selling it to others. Avoya Travel will only share your PII with our authorized service providers that perform services or functions on our behalf, as required by law, or as described below.

From time to time, we may Disclose PII as follows:

  • To those travel service providers or others with which you have or may make arrangements through via our website(s) and other technology or for products and services which you have authorized. For example, associated cruise lines, tour operators, vacation packages, wholesalers, Independent Agencies in the Avoya Travel Network, travel agents and agencies, technology companies, hotel or ground transport, attraction and travel insurance companies.
  • To organizations that provide services for or on behalf of Avoya Travel. Examples include fulfilling orders, delivering packages and brochures, sending postal mail and e–mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. These parties have access to the PII needed to perform their functions.
  • Avoya Travel may collaborate with other companies via software and systems to offer additional products and services, and may share PII to marketers of products and services which you have authorized. This Policy does not cover the use of your PII by these other companies. We encourage you to read a company's privacy policy before requesting any of its products or services.
  • To protect our website and our rights under our Terms and Conditions of Use; to protect ourselves against liability or prevent fraudulent activity; or where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain.
  • To affect a corporate transaction, in connection with the sale, merger, spin–off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business.
  • Where the information is public.
  • To our insurers and to regulatory agencies.

VI. HOW WE RETAIN PERSONALLY IDENTIFIABLE INFORMATION

We will retain your PII in our databases in accordance with our records management policy and applicable laws. While this information may be periodically purged, the retention period may extend beyond the end of your relationship with us. We may also need to retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.

Your PII will be stored in secured locations and on servers controlled by Avoya Travel, located either at our offices or at the offices of service providers.

VII. HOW YOU CAN CONTROL THE USE OF YOUR INFORMATION

You can always choose not to provide PII. Guest browsing is available on the www.JoinAvoya.com website, even though PII might be needed to make a purchase or to take advantage of certain Avoya Travel services.

Avoya Travel provides you with choice and control over the collection and use of your PII. You can also disable or delete certain cookies or tracking technologies as indicated in Section VIII "Cookies and Other Tracking Mechanisms", below.

Avoya Travel provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from Avoya Travel. Members can opt out of e–newsletters and other communications we offer by emailing [email protected] and putting "Unsubscribe" in the Subject line. You may further adjust your marketing preferences by providing your full name, street address and e–mail address, and specify that you don't want to continue receiving postal mail, email, or both. If you choose not to receive any of the promotional marketing services that Avoya Travel provides, then Avoya Travel will not send them to you.

VIII. COOKIES AND OTHER TRACKING MECHANISMS

We use cookies and other tracking mechanisms to track information about your use of our website and our services on our website. We may combine this information with other personal information we collect from you.

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser for record–keeping purposes. Some cookies allow us to make it easier for you to navigate our website, while others are used to enable a faster log–in process or to allow us to track your activities at our website. There are two types of cookies: session and persistent cookies.

  • Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the website. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
  • Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our website who disable cookies will be able to browse certain areas of the website, but some features may not function.

Local Storage Objects. We may use Flash Local Storage Objects ("Flash LSOs") to store your website preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose "Global Storage Settings Panel" and follow the instructions. To see the Flash LSOs currently on your computer, choose "Website Storage Settings Panel" and follow the instructions to review and, if you choose, to delete any specific Flash LSO.

Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our website to, among other things, track the activities of website visitors, help us manage content, and compile statistics about website usage. We and our third party service providers also use clear GIFs in HTML e–mails to our customers, to help us track e–mail response rates, identify when our e–mails are viewed, and track whether our e–mails are forwarded.

IX. ONLINE TRACKING AND BEHAVIORAL ADVERTISING

We may use third parties such as network advertisers to display advertisements on our websites and to assist us in determining relevant advertising and placement on third party websites. Network advertisers are third parties that display advertisements based on your visits to our website as well as other websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested. Third party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third party cookies and other technologies are governed by each third party's specific privacy policy, not this one. We may provide these third––party advertisers with information about your usage of our website and our services, as well as aggregate or non–personally identifiable information about visitors to our website and users of our services.

We also use services like the Google Customer Match service to allow us to use information collected from your use of our site and other websites to customize the pages and advertisements that we present to you. The use of the Google Customer Match service could also be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. The service, which is an extension of the Google Analytics service, collects data about your use of our site and other websites through Google advertising cookies. In connection with our use of the Google Customer Match service, we may share your email with the Google Customer Match service. Any data collected or shared through the use of this service will be used in accordance with our own privacy policy and Google's privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page. Google Ad Preferences page. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

If you wish to prevent your data from being used by Google Analytics, you may use the opt–out browser add on available here.

We do not honor browser requests not to be tracked.

You may, however, opt–out of the collection of web viewing data over time and across unaffiliated website by Google and many third–party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt–out of third–party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and www.aboutads.info/choices (DAA).

Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our website or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing. Also, if your browsers are configured to reject cookies when you visit this opt–out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt–out may no longer be effective. Additional information is available on NAI's and DAA's websites accessible by the above links.

X. THIRD PARTY ANALYTICS

We use automated devices and applications, such as Google Analytics, to evaluate use of our website. We use these tools to help us improve our website, services, performances, and user experiences. These third party services may use cookies and other tracking technologies to perform their services.

XI. HOW WE PROTECT YOUR INFORMATION

To protect the confidentiality of your PII, Avoya Travel employs physical, administrative, and technical safeguards to help protect the confidentiality and integrity of the information and to reduce the risk of loss, misuse, unauthorized access disclosure or modification of PII.

XII. CHANGES TO THE PRIVACY POLICY

By providing you with this Privacy Statement, Avoya Travel is pledging our continued commitment to protecting the information you provide us. Avoya Travel regularly examines our information privacy practices to determine whether we are adhering to the disclosures about the collection, use, sharing, and protection of your PII made in this privacy statement.

We may change or supplement this Privacy Policy from time to time. We may also undergo a change of ownership. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy to the website, as well as to existing information held by us.

If we decide to change this policy in a material way, we will obtain the necessary consents required under applicable privacy laws if we seek to collect, use or disclose PII for purposes materially different than those to which consent has been obtained, unless otherwise required or permitted by law. If any proposed change is unacceptable to you, you may request that we remove your PII from our records, as described above.

XIII. DISPUTES

Avoya Travel shares your concerns over privacy disputes. Your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including any limitations on damages, resolution of disputes, and application of the law of the state of Florida. If you have questions or concerns regarding Avoya Travel privacy practices, you should first contact the Chief Privacy Officer. Avoya Travel will investigate and attempt to resolve complaints regarding violations of its published Privacy Policy directly with the complainant. In the event that the complaint cannot be resolved internally, the complainant shall submit the matter to binding arbitration before the American Arbitration Association in Miami, Florida.

XIV. CONTACT INFORMATION

If you have any questions or concerns about (a) access to PII, (b) the collection, use, management or disclosure of PII, (c) this policy or our information handling practices, (d) with whom your PII is shared, or if you need further assistance with respect to our Privacy Policy, you may contact our Chief Privacy Officer via our Customer Care department as indicated below. We will attempt to respond to your questions or concerns promptly after we receive them. e–mail: [email protected].

XV. YOUR CALIFORNIA PRIVACY RIGHTS

Under California Law, California residents have the right to request in writing from a business, (a) a list of the categories of personal information, such as name, address, e–mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including Independent Affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (b) the names and addresses of all such third parties. To request the above information, please contact us by contacting our Chief Privacy Officer via our Customer Care department via e–mail: [email protected]

We will respond to such written requests within 30 days following receipt at the e–mail or mailing address stated above. If we receive your request at a different e–mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.

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Terms & Conditions

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Privacy Policy

This privacy policy discloses the privacy practices for JoinAvoya.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-396-8507 or via email.